Frequenty Asked Questions

We offer free delivery on all purchases over $99. Orders under $99 will incur a flat rate delivery charge of $8.99. For more info, check out our delivery policy here.

We currently deliver anywhere in NZ! Unfortunately, we do not offer international shipping.

Orders are processed during standard business hours (Mon-Fri, 8am-4pm) and will typically be dispatched the same day if ordered before 2pm NZST. If you are based in the North Island your order will typically arrive within 1-2 business days from dispatch. For South Island deliveries, delivery is generally 2-3 business days from dispatch. These are estimated timeframes and not guaranteed. If your order is placed outside business hours, your order will be processed the following business day. Please allow an additional 2 days to these times for all rural deliveries.

We have several warehouses around New Zealand that your items could be dispatched from. This means if you place an order with several items, they may not all arrive together. You will receive separate tracking details for each shipment if your order has been split so you can track each items journey. Please don't hesitate to contact us if you have further concerns.

When your order is dispatched, you will receive an e-mail with the tracking information. If you have created an account you can also login and find your tracking details there. The tracking number is not valid until the items have been collected from our warehouse and scanned into the couriers network. We recommend checking after 6pm on the day your order was dispatched.

Our Courier partners will leave in a safe spot or leave a Card to Call. Please follow the instructions on the card to arrange redelivery or collection of your item. We cannot do this for you.

No, there are no extra charges for Rural Delivery.

Your shipping address can be changed as long as your order has not left the warehouse. To change your shipping address, contact our Customer Happiness team.

We currently only ship to New Zealand addresses.

Yes, we offer a 100 day return policy on all purchases provided the goods are in new, unused condition. Reimbursement of funds will be allocated back to the original form of payment used for purchase. To expedite the refund process you can create a return request here prior to sending your order back, stating your reason for return so we can start the process as soon as it arrives to our warehouse.

For more info, check out our returns policy here or reach out to our customer happiness team here

Unfortunately, we don't offer direct exchanges. The best way to proceed with an exchange is to return the unwanted item for a refund and place a new order for the preferred item. We will process a refund for your original order once we have received this back in our warehouse. For more info, check out our returns policy here or reach out to our customer happiness team here

We currently offer payment by VISA, Mastercard, Apple Pay, Google Pay, PayPal, American Express, Afterpay & Laybuy.

Both Afterpay & Laybuy are part pay options, meaning you are able to pay the product off over 6 weeks (Laybuy) or 4 fortnights (Afterpay). For more info on Afterpay, click here. For more info on Laybuy, click here.

All successful transactions will receive a confirmation email within an hour of purchase. If you have not received confirmation via email, please check your spam folder. Alternatively, contact the Customer Service Team to confirm the placement of your order.

In some rare occasions if a transaction has failed and an order was not successfully placed a charge may still show on your account, this will just be a temporary hold and will be cleared within 48 hours.

If a the first attempt at payment fails for any reason (for example if you have entered the incorrect CVC code) and you are required to input your payment details a second time, you may see two charges show on your card. The failed transaction will just be a temporary hold on your card and will be cleared within 48 hours.

All our pricing are displayed in New Zealand Dollars (NZD)

If you find an exact item from another NZ store at a better price, contact our Customer Happiness Team and we will see whether it is possible for us to match their price.

We are happy to honor a sale price if your purchase was within 7 days or has not yet been delivered. Outside of this, you will need to return your item and place a new order to get the sale price.

Your information will not be sold to third parties. Your privacy is importance to us. Read more about how we protect your privacy here.

We cannot access your credit card, however your card details are stored with encrypted technology so we are able to process refunds.

EverMe Limited T/A Homeware Online (NZBN: 9429030697720)

Yes, we are New Zealand owned & operated, based in Tauranga.